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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is push the Help button, which is present on each page. A context menu will open. It offers detailed info about all the actions that you can carry out on that particular page. Each context menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge assortment of instructional videos clarifying how to use our hosting Control Panel. They're shot for those of you who want to see how things are being done instead of only reading articles. In this way, anyone can quickly find their way around our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you searching for, take a glimpse at our extensive FAQ section, which includes questions asked by actual individuals and provides real solutions. We constantly update our Frequently Asked Questions section with new entries in order to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ database either, we have a excellent team of tech support engineers available 24/7 and eager to help you with any issue. Each trouble ticket you send will be responded to in less than sixty minutes (the average trouble ticket response time is only twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 262611

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com